Quote Summary
SVS-00000000-0000
Prepared for
Contract Term
$
I
Environment Management Site Admin Fee
Flat monthly fee covering tenant, network, documentation & vendor management
Flat Monthly / Environment
Site Admin Fee $150/mo
Calculated from services below · floor $150/mo
Minimum Engagement Threshold $0 / $650
Base Site Admin
Total Admin Fee
What's Covered by the Admin Fee
Tenant & Identity Management
Microsoft 365 / Entra ID tenant administration, user lifecycle, MFA enforcement, and conditional access policies.
Network & Infrastructure Oversight
Firewall configuration reviews, DNS management, VLAN segmentation oversight, and network performance monitoring.
Documentation & Runbooks
Living IT documentation, network diagrams, asset registers, and runbooks updated continuously in your client portal.
Vendor Management
Single point of contact for all technology vendors — ISPs, software, hardware, and cloud providers.
Security Posture Management
Monthly security reviews, vulnerability scan oversight, patch compliance reporting, and security baseline enforcement.
Reporting & QBRs
Monthly infrastructure health reports, ticket trend analysis, and quarterly business reviews with your account manager.
Cloud Governance
License optimization, cloud spend visibility, Microsoft Secure Score improvement, and policy compliance alignment.
Incident Coordination
Major incident management, root cause analysis, and coordinated response across all your managed services.
Backup Monitoring
Daily backup job verification, restore testing schedules, retention compliance checks, and failure alerting — separate from the Bare Metal Backup add-on.
II
User Package
Per-user monthly services — identity, email, security & helpdesk
Per User / Month
Bundled M365 Business Premium saves up to $15/user/mo vs buying retail — runs ~$29–36/mo CAD on its own
What's Included in This Package
  • Microsoft 365 Business Premium (M365 tier) — Word, Excel, PowerPoint, Teams, Exchange
  • Entra ID & MFA — identity protection, conditional access, and SSO
  • Microsoft Defender for Business — endpoint + email threat protection
  • Helpdesk support (business hours) — tickets, remote sessions, escalations
  • Onboarding & offboarding — provisioning, access revocation, equipment checklists
  • Security awareness training (SAT) — phishing simulations & training modules
  • User-level documentation — accounts, devices, access tracked per user
Per-User Add-Ons
III
Endpoint Package
Per-device managed protection — workstations & laptops
$35 / Endpoint / Month
What's Included in This Package
  • RMM agent — remote monitoring, patching & automated remediation
  • Huntress EDR — 24/7 SOC-backed threat hunting & incident response
  • Patch management — OS & third-party software, tested & staged rollouts
  • Disk encryption enforcement — BitLocker management & key escrow
  • Asset inventory — hardware specs, software, warranties tracked per device
  • Cyber warranty — up to $1M coverage backed by our toolstack compliance
Per-Endpoint Add-Ons
IV
Server Management
Dedicated management for physical & virtual servers
$120 / Server / Month
V
Zero Trust Networking HaaS
Cytracom-powered ZT network access — seats & managed hardware as a service
Per User + Per Device / Month
VI
VoIP / Unified Communications UCaaS
United Cloud-powered business phone — seats, features & optional desk phones
Per Seat / Month
Security-First MSP
Every engagement is built on a security baseline — EDR, MFA, patch management, and cyber warranty included.
Ottawa-Based Team
Local presence, Canadian data sovereignty, and an account team that knows your business and your region.
Flat-Rate, No Surprises
Predictable monthly billing with no per-ticket charges — aligned incentives mean we fix things right the first time.
Scales With You
Add users, endpoints, servers, ZT networking, or VoIP as you grow — one vendor, one invoice, one relationship.