Quote Summary
Prepared for
Prepared by
Contract Term & Incentives
Month-to-Month
Maximum flexibility
12-Month
3% off MRR + 50% off onboarding
24-Month Best Value
5% off MRR + complimentary onboarding
Saving $0/mo vs. month-to-month
Year-one value unlocked: $0 from term savings and complimentary onboarding
Onboarding / Implementation
$
Waive
Managed IT Services (Sections I, II, III)
III
Site Management
Operational Oversight
Managed Service Threshold
Ongoing oversight for your environment, vendors, and IT documentation so everything stays coordinated, accountable, and easier to support.
Site Admin Fee $150/mo Waive

Base Site Admin | —
Zero Trust Supplement | +$250
1Password Admin (10%) | —
Total Admin Fee | —

Site oversight fee waived on this quote — included by SVS on this proposal, saving $0/mo
What This Fee Covers Behind the Scenes
Tenant & Identity Management
Microsoft 365 / Entra ID tenant administration, user lifecycle, MFA enforcement, and conditional access policies.
Network & Infrastructure Oversight
Firewall configuration reviews, DNS management, VLAN segmentation oversight, and network performance monitoring.
Documentation & Runbooks
Living IT documentation, network diagrams, asset registers, and runbooks updated continuously in your client portal.
Vendor Management
Single point of contact for all technology vendors — ISPs, software, hardware, and cloud providers.
Security Posture Management
Monthly security reviews, vulnerability scan oversight, patch compliance reporting, and security baseline enforcement.
Reporting & QBRs
Monthly infrastructure health reports, ticket trend analysis, and quarterly business reviews with your account manager.
Cloud Governance
License optimization, cloud spend visibility, Microsoft Secure Score improvement, and policy compliance alignment.
Incident Coordination
Major incident management, root cause analysis, and coordinated response across all your managed services.
Backup Monitoring
Daily backup job verification, restore testing schedules, retention compliance checks, and failure alerting — separate from the Bare Metal Backup add-on.
I
User Package
Managed Users
Per-user managed productivity, identity, security, and helpdesk with one clear recommended path for most clients.
$140$130/user/mo M365 Included — Recommended for most clients: licensing, identity, email & business protection in one seat $110/user/mo BYOL — Best when the client already has a licensing standard they need to keep (M365 or Google Workspace)
Recommended bundle — M365 Business Premium is built into this seat and can save up to $11/user/mo versus buying it retail on its own
Client-owned licensing selected — switching to the bundled M365 seat would recover up to $150/mo in retail-equivalent spend
Word
Excel
PowerPoint
Outlook
Teams
Azure AD
Included with the bundled Microsoft 365 seat Not included with BYOL
What's Included in This Package

- Microsoft 365 Business Premium
- Word, Excel, PowerPoint, Teams, Exchange
- Entra ID / conditional access / SSO
- Defender for Business
- MFA enforcement
- SaaS alerting / geo-location lock
- CORK cyber warranty with $100,000 annual coverage
- INKY advanced mail protection
- Security awareness training and phishing simulation
- SaaS backup for business email, OneDrive, and Google Workspace
- Dark web ID scanning
- SOC account monitoring
- Unlimited remote bilingual help desk support (9am-5pm / Mon-Fri)

WORKFORCE ADD-ONS
Extended Hours 1Password INKY Pro Upgrade Zero Trust
Extended Help Desk Hours
8am–8pm Mon–Fri coverage via staggered shifts
+$25/user/mo
1Password Management
Business password vault, admin console & SSO integration
+$9/user/mo
INKY Pro Upgrade
Adds enhanced phishing defense and email security controls on top of the included INKY mail protection
+$8/user/mo
Zero Trust User Seat
Cytracom ZT identity-aware access — deny by default network control
+$55/user/mo
II
Endpoint Package
Protected Endpoints
Per-device managed protection built to reduce downtime and recovery risk across workstations and laptops.
What's Included in This Package

- Managed EDR threat protection
- 1 full workstation backup included
- 24/7 SOC monitoring and response
- Encryption enforcement
- RMM monitoring and maintenance
- Firmware, updates, and patch management
- Admin password rotation
- Application ringfencing

ENDPOINT BUSINESSGUARD ADD-ONS
Bare Metal Backup USB Blocking
Bare Metal Backup
Image-based backup with bare metal restore — fast full-device recovery with local & cloud retention
+$25/endpoint/mo
USB Device Blocking
Policy-enforced USB control to reduce malware and data-loss exposure from removable media
+$4/endpoint/mo

IV
Server Management
Managed Servers
Dedicated management for physical & virtual servers
What's Included in Server Management

- RMM monitoring — CPU, RAM, disk, services & event log alerting
- OS patch management — Windows Server updates, tested & scheduled
- Role & service management — AD, DNS, DHCP, file shares, print services
- Performance baselines — capacity planning & proactive alerting
- Backup monitoring — verify, test restores & retention compliance
- Security hardening — CIS benchmarks, local admin control, audit logging

V
Zero Trust Networking HaaS
ZT Seats
Cytracom-powered ZT network access — seats & managed hardware as a service
Section II vs Section V — what's the difference?
Section II's Zero Trust User Seat (+$55/user) adds the ZT software agent to each person's device — identity-aware access, deny-by-default policy, per-user.
Section V adds ZT network infrastructure: seats cover non-user devices (printers, IoT, cameras) that need network access control, and routers are the managed ZTNA gateway hardware delivered as a service. Both can be active together.
5B — HaaS Devices
Managed router/firewall hardware · $100/device/mo
VI
VoIP / Unified Communications UCaaS
VoIP Seats
United Cloud-powered business phone — seats, features & optional desk phones
Basic
$28
/seat/mo
Standard
$35
/seat/mo
Premium
$45
/seat/mo
Desk Phone HaaS
Managed physical desk phone hardware per seat
+$15/seat/mo
eFax Line
Digital fax number — send & receive via email or portal
+$10/line/mo
Current monthly phone bill (optional)
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Security-First MSP
Every engagement is built on a security baseline — EDR, MFA, patch management, and cyber warranty included.
Ottawa-Based Team
Local presence, Canadian data sovereignty, and an account team that knows your business and your region.
Flat-Rate, No Surprises
Predictable monthly billing with no per-ticket charges — aligned incentives mean we fix things right the first time.
Scales With You
Add users, endpoints, servers, ZT networking, or VoIP as you grow — one vendor, one invoice, one relationship.
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